Your Customers Love to Communicate with Text!

Can You Close a Deal with Text Messaging?

March 18, 2021

Text messaging is a more effective way of communicating than calling or emailing (once you’ve established a customer relationship).  But never send a cold text message.  This will be the death knell of your customer relationship.  Once you’ve established a relationship your likelihood of closing a deal using text messaging will increase by a factor of 3.3X!

 

There’s a lot more to using text messaging than closing a sale:

  • 85% of consumers prefer text messages over a phone call or email.
  • Open rates for text messaging are typically 98% (we check our phones 150X a day for text).
  • 64% of consumers think companies who text value their time.
  • 45% of consumers reply to branded text messages. After the sale you can go back again.
  • Ecommerce companies can close a sale 52X more often with text than email!

90% of businesses said they leave voicemails to talk to consumers while 29% of consumers said they don’t listen to voicemails at all, yet, only 14% of businesses text with consumers.  Here’s a huge opportunity for you!

 

Besides closing a deal, customers prefer text messaging for the following:

  • 70% of consumers want mobile messaging to troubleshoot issues.
  • 68% of consumers prefer to use mobile messaging for billing questions or concerns.
  • 64% of consumers want text messaging to make or update a reservation.
  • 64% of consumers say they’d prefer to use mobile messaging to update or change a purchase.

 

Give our Support Team a call now at (949) 478-6887 if you have any questions about this or would like any training material - we're always here to help!

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